United Healthcare Update

Dear valued patient,

We are pleased to share that we have signed a new multiyear agreement with United Healthcare, effective May 5, 2025. UF Health hospitals, facilities and physicians will once again be in the United provider network for thousands of patients in Gainesville, Ocala, Jacksonville, St. Johns and Central Florida.

This contract provides thousands of United patients with continuous access to premier compassionate, academic-quality health care throughout Northeast, North Central and Central Florida. We are thankful for all the hard work our health care team has devoted to our tradition of excellence in caring for our patients and we are honored to help you. We want to protect your access to the expert care you know and trust, now and in the future.

People enrolled in all United commercial, Medicare Advantage and Medicaid Managed Care plans will now have access to UF Health hospitals, facilities, and faculty and employed physicians in Gainesville, Jacksonville, St. Johns, Ocala and Central Florida (including Halifax Health and the Halifax Health | UF Health – Medical Center of Deltona).

Sincerely,
UF Health

What insurance plans are included

People enrolled in the following plans will have network access to all UF Health’s hospitals, facilities and physicians, beginning May 5:

• UnitedHealthcare employer-sponsored commercial plans
• UnitedHealthcare Community Plan of Florida (Medicaid)
• This agreement also restores network access to UF Health St. Johns facilities and physicians, including UF Health Flagler Hospital, for people enrolled in UnitedHealthcare Medicare Advantage plans, including Dual Special Needs Plans.
• All other UF Health hospitals, facilities and physicians throughout the state continue to participate in UnitedHealthcare’s Medicare Advantage network.

Some questions you may have

• Did UF Health and United Healthcare settle their contract dispute?
  Yes. UF Health officials have announced the signing of a new multiyear agreement with United Healthcare.
• When will UF Health hospitals and physicians be back in network?
  May 5, 2025.
• What locations are included in the contract?
  All UF Health hospitals, facilities and physicians will once again be in the United provider network for thousands of patients in Gainesville, Ocala, Jacksonville, St. Johns and Central Florida.
• What does this mean for patients?
  The new arrangement is designed to reduce administrative overhead that increases patient expenses and aims to improve efficiency and enhance care management. This new agreement provides thousands of United patients with continuous access to premier compassionate, academic-quality health care throughout Northeast, North Central and Central Florida. We appreciate the patience of our communities and are thankful for all the hard work our health care team has devoted to our tradition of excellence in caring for our patients.
• What does the agreement mean for physicians?
  The contract provides UF Health physicians and caregivers with acceptable terms and some relief from administrative obstacles. It protects patients’ access to the expert care they know and trust, now and in the future.
• What United insurance products are included?
  People enrolled in all United commercial, Medicare Advantage and Medicaid Managed Care plans will now have access to UF Health hospitals in Gainesville, Jacksonville, St. Johns, Ocala and Central Florida (including Halifax Health and Halifax Health | UF Health – Medical Center of Deltona).
• Does this contract include University of Florida Students with United insurances seen at the UF Student Services?
  Yes.
• What about hospitals and physicians in Central Florida?
  The new contract puts UF Health Leesburg and UF Health Spanish Plaines hospitals on the same contract cycle as the rest of the UF Health system.
• Are Halifax Health and Halifax Health | UF Health – Medical Center of Deltona back in network with United?
  Yes.