UF Health Emergency Room - Flagler Hospital
Address
St. Augustine, FL 32086
Phone Numbers
Hours of Operation
See full hours
Should I go to emergency or urgent care?
Choosing the best immediate care option can be confusing. Let’s go over some differences like hours of operation, treatment options, cost and more to help you with your decision.
UF Health Flagler Hospital's 48-bed Emergency Care Center includes best in class imaging and testing capabilities, and immediate access to UF Health Flagler Hospital's nationally recognized chest pain and stroke centers, which provide all aspects of interventional care. Our state-of-the-art health care encompasses the entire continuum of care, including close collaboration with St. Johns County Fire Rescue who can transmit EKGs directly from the ambulance to UF Health Flagler Hospital.
UF Health Flagler Hospital has been designated a Primary Stroke Care Center by the Joint Commission. This designation affirms that UF Health Flagler Hospital has demonstrated that its stroke care program follows national standards and guidelines that can significantly improve outcomes for stroke patients.
See the physician first
We know that health emergencies are a scary and anxious time for patients and their families - and that’s one reason we’ve redesigned our process to ensure all our patients see a physician right away. We call it Physician First Emergency Care. By seeing a physician first, our patients can be more rapidly evaluated and know that your diagnosis, testing and treatment plan is underway within minutes. To make sure you see a doctor right away, we’ve changed some things that might be different to you. The following information should help you understand what to expect during your emergency care visit.
What to expect
Upon arrival, please check in at the reception desk. After we obtain a little information, take your photograph and place an ID band on your wrist, you will be escorted to the appropriate care area. Please note that your photo is an important part of your health record, for your safety and privacy.
Most patients will go to our new physician assessment area. This area is super-staffed to immediately assess your needs. If you need an x-ray or a lab test, the physician will get those started. Due to space limitations in this area, we will ask your family to wait for you in one of our lounge areas.
Once you’ve seen a doctor, you will be escorted to our new results pending lounge. While there, we’ll continually reassess your needs and do our best to help you stay as comfortable as possible. We appreciate your patience. Completing tests and receiving results can take from one to three hours, and sometimes longer for specialized tests.
Observation & admission
Sometimes, patients require longer monitoring, diagnostic testing, therapy and assessment of symptoms. This allows your physician to make accurate determinations whether further treatment as an inpatient is required, or if you are ready to return home. If your illness requires admission to the hospital, you may be transported to our transitional admissions unit until an appropriate inpatient room for your condition is available. Our Admission of Excellence Guide provides all the information you and your family need to know about your hospital stay. Please ask for a copy if you are admitted to the hospital and for some reason you don’t receive one.
Going home
Once your doctor has reviewed the results, he or she will take you to a private area to discuss your diagnosis and treatment and go over your discharge instructions if you are going home. Both your doctor and your nurse will review this information with you, to make sure you understand everything you need to know and also answer any questions you may have. Please do not hesitate to ask any question at all. You are the most important member of your care team. Before you go, you may need to complete some final paperwork at our registration desk.
Our goal is to exceed your expectations in every way
If you have concerns with your care or any of our services, please contact your care team immediately. If you are not comfortable discussing concerns with your care team, please contact the office of patient engagement during regular business hours by calling (904) 819-4789, or emailing patientfeedback@flaglerhealth.org. After hours, please ask to speak with the unit director or to the Nursing Supervisor on duty.
Medical records
To obtain a copy of your medical records, please log into MyUFHealth or call (352) 594-0909.
Costs, billing, and insurance
Pay your bill online by logging into MyUFHealth. If you'd like to pay by phone, please call (352) 265-7906 or our toll-free number (888) 766-8154. You can also make checks or money orders payable to UF Health PO Box 16051 Lewiston, ME 04243-9534.
If you have questions or wish to pay in person, please consult our billing section.
Shands hospitals and UF Physician practices accept insurance from numerous providers, including Aetna, Blue Cross Blue Shield of Florida, CIGNA, Humana, Capital Health, Medicaid, and state and government services. For a full list of accepted plans visit our Insurance / Billing page.
Insurance acceptance varies between physicians and locations and is subject to change. To confirm that a specific physician will accept your insurance, please contact the practice using the telephone numbers listed at the top of the page. A representative will be happy to assist you.