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Patient Satisfaction

We are committed to patient satisfaction and to excellent patient care. Our employees and the physicians who practice in our hospitals aim to provide you with the best care possible through our knowledge, expertise, technology and innovative research and education methods.

BEST Initiative

"BEST: Building Excellent Service Together" is a system-wide employee- and customer-focused program. The goal of the BEST program is to support our UF Health mission and vision.

Patient Satisfaction Efforts

At Shands, two types of patient-satisfaction measurement tools are used to track customer feedback about levels of care and service. Results are outstanding in many key areas thanks to our dedicated employees and physicians.