We do not compromise when it comes to patient safety. Our doctors, nurses and all staff are educated and trained on the latest quality and safety practices. We are committed to providing the right care, the right way, to every patient we serve. We continually assess and improve our efforts and nurture a culture in which staff members take personal responsibility and accountability for all their actions. We are all on the same page when it comes to ensuring our patients’ safety and wellbeing while in our care.
As you’ll learn here, we have “hardwired” very formal quality and safety goals and guidelines, we have staff dedicated to preventing and solving health care risks, and we encourage patients to be active participants on their health care teams.
Clinical Risk Management
The Clinical Risk Management Department is part of the UF Health Sebastian Ferrero Office of Clinical Quality and Patient Safety. The Clinical Risk Management Department team responsibility is to continuously assess the risks of patient harm in our organization and redesign health care systems to make patient care as safe as possible. We learn of at-risk or unsafe conditions from physicians, nurses, residents and hospital employees who voluntarily report these events as they encounter them, either through an online reporting system or via our 24-hour patient safety hotline. We also learn of at-risk or unsafe conditions through patient complaints and grievances.
Our dedicated team of clinical risk managers reviews every patient safety report, seeking opportunities to investigate actual harm events or any event that could have resulted in harm. Through a method developed in the engineering industry called root cause analysis (RCA), our risk managers carefully assess each significant event and work with staff to improve procedures to prevent a similar safety event from occurring in the future.
Clinical risk managers also conduct failure modes and effects analysis (FMEA). This is a tool which was adopted from aerospace and manufacturing engineers to analyze processes that are not performing well, or to analyze the risks of a new process or medical device before implementation. Through this method of proactive assessment, health care systems are improved before they cause harm.
By promoting a culture of safety throughout the organization, our staff has developed the confidence that their reported events will be investigated and health care systems improved to reduce the risks of patient harm. The Clinical Risk Management Department works hand-in-hand with our Quality Services partners to identify risks, design the safest patient care procedures, and hardwire health care excellence. We also partner with the Patient Experience team to include patients on process-improvement teams and ensure that our patients’ perspectives are considered in our health care redesign efforts.
While you are a patient at UF Health, we consider you the most important member of the health care team. We work hard to communicate clearly and keep you and your loved ones informed and engaged at every stage of your care. We also want patients to be comfortable and empowered to speak up and ask questions, and to express any concerns at any time. Your input helps us improve your experience at UF Health and helps us provide you with the safest care environment.
Click to view our printable Patient Safety Brochure or see below.
Know your care team
- Look for ID badges. Every member of your health care team must wear one.
- Your care team is likely to include physicians, nurses, technicians, pharmacists and support staff.
Know about your care
- You and your doctor should agree on what will happen during your hospitalization.
- Know who will be caring for you — make sure you are given the names of your medical team members.
- Ask about how you should expect to feel after your treatment or procedure.
Help our team identify you
- Wear your patient ID wristband at all times.
- Your health care team must confirm your identity using two forms of ID before performing any procedure, including providing you with medications.
- Ask your health care providers whatever questions you have. If you don’t understand the answer, ask again.
- Jot down your questions and comments so you don’t forget.
- Know about your plans for discharge. Your care team should discuss your options with you. If they have not done so, please ask.
Know your surroundings
- Become familiar with your room and nursing unit. Ask about unfamiliar equipment.
- Stay on your nursing unit — it is the safest place for you to be.
- If you need to leave, talk with your physician or nurse first.
Know your medications
- Tell your health care team about every prescription and non-prescription medication or supplement you are taking.
- Tell your provider if you have had an allergic or unusual reaction to any medication.
- Ask for simple explanations about your medications and written information about potential side effects.
- If you think you have received the wrong medication, tell your pharmacist, doctor or nurse.
- Voice any questions or concerns about your care to any member of your health care team.
- Tell your health care team if you think they have inaccurate information about you.
- Tell your nurse if you feel that your pain level is not being controlled properly.
- Tell us your wishes about resuscitation and life support — ask your nurse about advance directives such as a living will.
If you need us
- Just ask if you need help getting out of bed. Help prevent fall injuries by following your health care team’s instructions regarding walking or using equipment.
- Dial 61 from your bedside telephone for help if there is a change in your condition that needs immediate attention but has not been addressed.
- Say, “Condition H — I need a Rapid Response Team” and provide your hospital room number.
- For help with cleaning your room, call environmental services any time at 352-494-4989.
- If you have concerns about your care that have not been addressed, please call for a patient advocate at 352-265-0123.
Enlist family and friends
- Bring along a trusted family member who can act as your advocate and health care partner.
- Share your wishes about resuscitation and life support with your loved ones or advocate.
- Ask your health care provider to speak up if something doesn’t seem right.
Help prevent infections
- Check with your physician about getting a flu shot.
- Remind your health care team members to clean their hands before and after all contact with you.
- Tell family members who are not feeling well (fever, cold, flu) to please not visit you until they are well.
- Ask all your visitors to wash their hands before entering your room.
- Please do not smoke or use tobacco products while you are on our campus.
- Ask your physician or nurse for support to help you remain tobacco-free.
- Follow your team's instructions to get up and move — it will help you get back to your pre-hospitalization state as soon as possible.
- Turn over often if you have to stay in bed for long periods at a time to help prevent pressure ulcers. Let your nursing team know if you need help.