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Being Discharged

Being dischargedIt is our goal for your discharge to be a positive experience. We encourage you to let us know of any way we can help you leave the hospital as comfortably as possible.


Preparing for Discharge

Your health-care team should inform you of your discharge the day before. To help in this process:

  • Plan to have any prescriptions that need to be filled here at Shands completed the day before discharge.
  • Have transportation available by 10 a.m.
  • Plan for morning check-out by 10 a.m. 
  • Alert the unit clerk that you are leaving as you depart

Discharge Transition Unit

Our Discharge Transition Unit team members are dedicated to ensuring that you are comfortable and your personal needs are met while you wait for your trip home. Here are a few tips to make the discharge process run smoothly:

  • Be sure you and/or your caregiver have spoken with a discharge planner and that you understand what services you may need after leaving the hospital
  • Your physician and nurse will give you discharge instructions and answer any questions you have about managing your treatment and medications once you are home; be sure you understand any instructions you have been given before you leave the hospital
  • Make sure you or your caregiver has all necessary paperwork for billing, referrals, prescriptions, etc.
  • Verify your discharge date and time with your nurse or doctor
  • Have someone available to pick you up
  • Check your room, bathroom and bedside table carefully for any personal items

Day of Discharge

On the day of discharge, you will probably be transferred to a special nursing care area called the Admission Discharge Transition Unit (ADTU).

A nurse or nursing care assistant from the ADTU may meet you at your hospital room to help accommodate and complete your transfer and discharge in the Admissions Discharge Transition Unit. This area is reserved for patients who are going home. You will rest in a bed or reclining chair and a discharge nurse will make sure your medications, meals, needed treatments and discharge instructions are given.

You and your caregiver may feel unprepared for what will happen after your discharge. Make sure your discharge planner provides you with information about local resources, such as agencies that can provide services like transportation, equipment, home care and respite care. If you are confused or unsure about what you need to do, what medications you must take, or if you have to restrict your diet or activities, don’t be afraid to ask and take notes.

We encourage discharge from our inpatient units by 10 a.m. As soon as you are told what day you will be discharged, you should make transportation arrangements. A friend or family member should arrange to arrive at the hospital in time to take you home as soon as you are discharged. If you do not have anyone to provide your transportation, tell your nurse. He or she will contact the appropriate hospital staff member to help you make arrangements.


If You Disagree With Your Discharge

You or a relative can appeal your doctor’s discharge decision. If you are a Medicare patient, be sure you are given “An Important Message from Medicare” from the hospital’s discharge planner or caseworker. This details your rights to remain in the hospital for care and provides information on whom to contact to appeal a discharge decision.


Your Opinion Counts

Soon after your discharge, an independent company may call you on behalf of Shands to conduct a confidential patient satisfaction survey. Please take the time to speak with the representative and share your opinions about your hospital stay. Your feedback is an important part of our goal of improving the care and services we provide.