General Services and Amenities

ATM & Banking

UF Health Shands Hospital

  • ATM location in the Atrium near the elevators.
  • A local credit union ATM and branch office are located on the on the ground floor in Room H-1.

UF Health Shands Cancer Hospital

  • An ATM is location the the first floor near the cashier's office off the main lobby.

Cell Phones

Cell phones may be used in some of the hallways and in all waiting rooms. Nextel communication devices may be used anywhere at UF Health Shands Hospital and UF Health Shands Cancer Hospital. Cell phones that don’t use Nextel service are prohibited from the following areas:

  • Floors that are using extensive medical telemetry
  • Adult intermediate care unit
  • All intensive care units
  • Postoperative recovery room
  • Emergency and trauma service areas

Cell phones can be used in patient rooms as long as they are three feet away from the following medical equipment:

  • Patient monitors
  • Infusion pumps
  • Telemetry transmitters


Friends and family from all over the world can send messages to any UF Health patient through the CareMail service offered at UF Health Shands Hospital. The messages, much like postcards, are then delivered each weekday with the patient mail. Tell your friends and family today about the service. UF Health is made up of several hospitals. To ensure your message is delivered as rapidly as possible, please be sure to select UF Health Shands Hospital. Send a patient message now.

Electrical Appliances

Electrical appliances including hair dryers, curling irons, razors, radios, heating pads, portable heaters, VCRs, computers and other devices are not permitted in patient rooms. You may use only battery-operated devices.

Fire Safety

We periodically conduct fire drills. If you hear an alarm, stay where you are. In the event of an actual emergency, hospital staff will notify you.

UF Health Fitness and Wellness Center

UF Health Fitness and Wellness Center is located on the first floor of the UF Health Shands Cancer Hospital and Critical Care Center parking garage on southwest 13th Street. If you are here for an extended stay with a patient, or if you are a patient and would like to explore medical fitness after being discharged, the Fitness and Wellness Center programs are for you. All aspects of the programs are aimed at helping you achieve a healthy and fit lifestyle that lasts a lifetime. Whether just maintaining or improving your fitness level while here, recovering from an injury or managing diabetes, high blood pressure or high cholesterol, UF Health Fitness and Wellness Center is there to help. For more information or to find out about the “10-Pack” and month-to-month memberships, please call (352) 733-0834. Visit us online at

Housekeeping Services

If you have any concerns about maintenance problems or cleaning issues in your room, let your nurse know or call I-CARE (4-2273) directly. This number only works when calling from within UF Health Shands Hospital.


All UF Health employees and medical staff wear an identification badge. Patients wear an identification band. All others are considered visitors.

Interpreters/Hearing Impaired

  • Call (352) 594-5004 to request a staff Spanish Medical Interpreter Monday through Friday, 8 a.m. – 4:30 p.m.
  • After hours, or for other languages, please use a CyraCom phone or video
    remote at patient's bedside (available in HVNM and Cancer Hospitals).
  • Video Remote Interpreter carts for patients who are deaf and require American
    Sign Language Interpreters can be accessed through Environmental Services.
  • For more information, please view the Medical Interpreter and Translation Services section on the Quality & Patient Safety site.

Mail and Flowers

To send mail to hospital patients, please use the following address:

  • Patient Name
    Patient Room Number/Floor/Unit
    UF Health Shands Hospital
    1600 SW Archer Road
    Gainesville, FL 32608 
  • A post office is located on the ground floor (one floor below the first floor) of UF Health Shands Hospital. It is open Monday – Friday 8 a.m. to 3:00 p.m. Mail must be dropped off by 3:00 p.m. to be postmarked that day. Mail is delivered to patient rooms Monday through Friday by UF Health Shands Auxiliary volunteers.
  • Latex balloons are prohibited on patient units.
  • Some patients are unable to receive flowers for health reasons. Please contact the unit for further information.

Notary Public

Notary services are available to patient/visitors for hospital related business Monday through Friday, 8:00 a.m. to 5:00 p.m. The Notary is located in the post office on the ground floor of UF Health Shands Hospital.

Public Restrooms

  • Visitors should not use the bathrooms in patient rooms. They are reserved only for patients in order to protect their health.
  • Public restrooms are located throughout the hospital.

Family Restroom Facilities

Both the men’s and women’s restrooms in the following locations have diaper changing stations:

UF Health Shands Hospital

  • First-floor Atrium area near the elevators (Rooms 1296.1 and 1296.2)
  • First floor near the Food Court exit and the Chapel (Rooms 1207 and 1209)
  • Fourth floor near the Welcome Station (Rooms 4501 and 4503)
  • Sixth floor near the six elevators accessible via the Atrium (Room 6257)

UF Health Shands Cancer Hospital

  • Family restrooms are available on each floor.

Safety & Security

The Safety and Security department ensures the security of the campus while you are visiting with us. They can assist with escorts to patient and visitor garages during evening and night shifts, automobile jump-starts, and contacting a locksmith for car lockouts. For routine business call (352) 265-0109 and for emergency service requests call (352) 265-0911.


Televisions are provided in each patient room. Please be considerate of others by keeping the TV volume down and turning off your TV at bedtime. All the televisions are capable of closed captioning. If you need closed captioning, your nurse can make the arrangements.

Wi-Fi Wireless Internet Service

  • UF Health patients, family members and other guests get free wireless Internet access at UF Health hospitals.  Before patients or guests can log on to the Website or check e-mail, a legal disclaimer outlining appropriate usage will appear on the screen. In addition, UF Health Shands’ existing Web-filtering system will also restrict access to inappropriate Internet sites. The user ID and password are below:
    • User ID: shands
      Password: guest
  • Wireless hotspots include patient rooms, atrium areas, main lobbies, cafeterias, physician lounges and dining areas, operating room waiting areas and public waiting areas.
  • Wireless devices are prohibited in critical care units, surgical areas and other areas defined by the hospital device management policy. 
  • For assistance, call 352-265-0526.