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General Services and Amenities


Public Restrooms

  • Visitors should not use the bathrooms in patient rooms. They are reserved only for patients in order to protect their health.
  • Public restrooms are located throughout the hospital.

Family Restroom Facilities

Both the men’s and women’s restrooms in the following locations have diaper changing stations:

UF Health Shands Hospital

  • First-floor Atrium area near the elevators (Rooms 1296.1 and 1296.2)
  • First floor near the Food Court exit and the Chapel (Rooms 1207 and 1209)
  • Fourth floor near the Welcome Station (Rooms 4501 and 4503)
  • Sixth floor near the six elevators accessible via the Atrium (Room 6257)

UF Health Shands Cancer Hospital

  • Family restrooms are available on each floor

ATM

For your convenience, automated teller machines (ATMs) are available at UF Health Shands Hospital. The most convenient one is in the Atrium on the first floor. The second one is located on the ground floor, near the Campus Federal Credit Union.


Cell Phones

Cell phones may be used in some of the hallways and in all waiting rooms. Nextel communication devices may be used anywhere at UF Health Shands Hospital and UF Health Shands Cancer Hospital. Cell phones that don’t use Nextel service are prohibited from the following areas:

  • floors that are using extensive medical telemetry
  • adult intermediate care unit
  • all intensive care units
  • postoperative recovery room
  • emergency and trauma service areas

Cell phones can be used in patient rooms as long as they are three feet away from the following medical equipment:

  • Patient monitors
  • Infusion pumps
  • Telemetry transmitters

E-Mail

Friends and family from all over the world can send messages to any Shands patient through the CareMail service offered at UF Health Shands Hospital. The messages, much like postcards, are then delivered each weekday with the patient mail. Tell your friends and family today about the service. Shands is made up of several hospitals. To ensure your message is delivered as rapidly as possible, please be sure to select Shands at UF.shands.org/Public/message.


Electrical Appliances

Electrical appliances including hair dryers, curling irons, razors, radios, heating pads, portable heaters, VCRs, computers and other devices are not permitted in patient rooms. You may use only battery-operated devices.


Fire Safety

We periodically conduct fire drills. If you hear an alarm, stay where you are. In the event of an actual emergency, hospital staff will notify you.


Housekeeping Services

If you have any concerns about maintenance problems or cleaning issues in your room, let your nurse know or call I-CARE (4-2273) directly.


Identification

All UF Health employees and medical staff wear an identification badge. Patients wear an identification band. All others are considered visitors.


Interpreters/Hearing Impaired

  • Call 353-5084 to request a staff Spanish Medical Interpreter M-F 8 a.m. – 4:30 p.m.
  • After hours, or for other languages, please use a CyraCom phone.
  • Video Remote Interpreters for our deaf patients who require American Sign Language Interpreters can be accessed through Environmental Services.

Mail and Flowers

A post office is located on the ground floor (one floor below the first floor) of UF Health Shands Hospital North Campus. Mail is delivered by Shands Auxiliary volunteers daily, Monday through Friday between 10 a.m. and 1 p.m. Hours Monday – Friday 8 a.m. to 3:00 pm. Mail must be dropped off by 3:00 p.m. to be postmarked that day.


Notary Public

Notary services are available to patient/visitors for hospital related business Monday – Friday 8:00 am - 5:00 p.m. The Notary is located in the post office on the ground floor of UF Health Shands Hospital North Campus.


Shands Fitness and Wellness Center

Shands Fitness and Wellness Center is located on the first floor of the UF Health Shands Cancer Hospital and Critical Care Center parking garage on southwest 13th Street. If you are here for an extended stay with a patient, or if you are a patient and would like to explore medical fitness after being discharged, the Fitness and Wellness Center programs are for you. All aspects of the programs are aimed at helping you achieve a healthy and fit lifestyle that lasts a lifetime. Whether just maintaining or improving your fitness level while here, recovering from an injury or managing diabetes, high blood pressure or high cholesterol, Shands Fitness and Wellness Center is there to help. For more information or to find out about the “10-Pack” and month-to-month memberships, please call 352-733-0834. Visit us online at http://fitnesscenter.ufhealth.org


Television

Televisions are provided in each patient room. Please be considerate of others by keeping the TV volume down and turning off your TV at bedtime. Channel listings are listed in the sidebar to the right. All the televisions are capable of closed captioning. If you need closed captioning, your nurse can make the arrangements.


Wi-Fi Wireless Internet Service

Shands’ patients, with permission from their physician or caregiver, family members and other guests can now use their own wireless devices (i.e. laptop computer, PDA) to access the Internet for free throughout the designated areas of UF Health Shands Hospital.

Identified wireless Internet “hot spots” include: patient rooms, atriums, main lobbies, cafeterias, physician lounges and dining areas, operating room waiting areas and public waiting areas. However, wireless devices are prohibited in critical care units, surgical areas and other areas defined by Shands’ device management policy. Before patients or guests can log on to the Website or check e-mail, a legal disclaimer outlining appropriate usage will appear on the screen. In addition, Shands’ existing Web-filtering system will also restrict access to inappropriate Internet sites.

For assistance, call 352-265-0526.

User ID: Shands
Password: guest