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UF Health Shands Hospital Patient Guide: Patient Privacy
Your Health Information
How your Health Information CAN be Used
To make sure that your health information is protected in a way that doesn’t interfere with your health care, your information can be used and shared:
- For your treatment and care coordination.
- To pay doctors and hospitals for your health care and help run their businesses.
- With your family, relatives, friends or others you identify who are involved with your health care or your health-care bills, unless you object.
- To make sure doctors give good care and nursing homes are clean and safe.
- To protect the public’s health, such as by reporting when the flu is in your area.
- To make required reports to the police, such as reporting gunshot wounds.
How your Health Information CANNOT be Used
Without your written permission, your provider cannot:
- Give your health information to your employer.
- Use or share your health information for marketing or advertising purposes.
- Share private notes about your mental health counseling sessions.
Adapted from the U.S. Department of Health & Human Services Office for Civil Rights
How do I get copies of my medical records?
To obtain copies of your medical records, please visit the Medical Records page.
Social Media Tips for Patients and Families
We strive to protect the privacy of our patients at UF Health. Your personal health information is for you to keep safe and we ask that you help guard others’ privacy when in the hospital. Members of our staff are trained on how to handle this sensitive information, but unfortunately once it enters the world of social media, it’s no longer secure. We have put together a list of tips to consider before sharing information on a social media site:
- When taking photos while visiting our campuses, offices, and other facilities, be mindful of others who may be in the background
- For your safety and privacy, avoid taking/posting photos on your own page, or UF Health pages, that contain medical information (ex., patient wrist band, computer monitors, white boards and/or financial information)
- Please ask hospital team members for their permission before including them in photos
- Remember the Internet is permanent – assume that once you post information it stays visible forever
- Do not reveal your location within the hospital (ie., do not show room numbers or other identifying information)
- Turn-off GPS capabilities on your smartphone before posting photos
- Contact local authorities and/or the specific social media outlet if you feel you are being bullied or harassed on social media. Each social media platform has reporting mechanisms built in for these situations.
Commitment to Patient Care
Our goal is to provide the best patient care. If at any time you have questions or concerns about the quality of care that you or a family member are receiving or have received at our hospital, do not hesitate to speak with your nurse or the nursing supervisor.
If you feel that your issue wasn’t resolved, please contact a Patient Representative at 352-265-0123 with your compliments, complaints, or concerns. You may call at any time during or after your stay.