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Patients' Bill of Rights
As a patient of UF Health, you have certain rights and responsibilities as to your medical care.
You Have the Right to:
- Be treated with courtesy and respect, with appreciation of individual dignity, and with protection of privacy.
- A prompt and reasonable response to questions and requests.
- Know who is providing medical services and who is responsible for your care.
- Know what patient support services are available (including help with a hearing impairment, or an interpreter in your language if you do not speak English, at no charge to you).
- Know what rules and regulations apply to your conduct.
- Be provided with written information about advance directives and available health care decision making options in Florida.*
- Formulate advance directives and to have the medical staff and hospital personnel caring for you implement and comply with your advance directives.
- Receive a “Notice of Beneficiary Discharge Rights”, “Notice of Non- Coverage Rights” and “Notice of the Beneficiary Right to Appeal Premature Discharge,” if you are a Medicare patient.
- Participate in decisions involving your health care, including consideration of ethical issues. You have the right to participate in the development, including any revisions, and implementation of your inpatient treatment/care plan, outpatient treatment/care plan, your discharge plan, and your pain management plan.
- Make informed decisions regarding your care, including the right to receive information from the health care provider about diagnosis, planned course of treatment, including surgical interventions, alternatives, risks, and prognosis and outcomes of care that may impact your decisions regarding treatment.
- Accept or refuse treatment, except as otherwise provided by law.
- Have a family member or representative of your choice and your own physician notified promptly of your admission to the hospital upon request.
- Be given, upon request, full information and necessary counseling on the availability of financial resources for your care. Know, upon request and in advance of treatment, whether the health care provider or health care facility accepts the Medicare assignment rate. Receive, upon request prior to treatment, a reasonable estimate of charges for medical care. Such reasonable estimate shall not preclude the health care provider or the health care facility from exceeding the estimate or making additional charges based on changes in your condition or treatment needs.
- Receive a copy of a clear and understandable itemized bill upon request and to have the charges explained. Impartial access to medical treatment or accommodations regardless of race, national origin, religion, sexual orientation, physical handicap, source of payment, age, color, marital status, or gender.
- Receive treatment for any emergency medical condition that will deteriorate from failure to provide treatment.
- Know if medical treatment is for experimental research purposes and to consent or refuse to participate in such experimental research knowing that refusal will not compromise access to any other services.
- Know the health care facility’s procedure for expressing a grievance. You have the right to express grievances regarding any violation of your rights, through the grievance procedure of the health care provider or health care facility, which served you, and to the appropriate state agency.**
- Personal privacy, except as limited for the delivery of appropriate care.
- Receive care in a safe setting.
- Be free from all forms of abuse, neglect and harassment whether from staff, other patients or visitors.
- The confidentiality of your clinical records, except as provided by law.
- Except under limited circumstances, access information contained in your clinical records within a reasonable time frame.
- Access individuals outside the hospital by means of visitors and by written or verbal communication. When it becomes necessary to restrict communication, the therapeutic effectiveness of the restriction will be periodically evaluated.
- Retain and use personal clothing or possessions if space permits and it does not interfere with another patient or medical care.
- Be free from restraints or seclusion used as means of coercion, discipline, convenience, or retaliation.
- Appropriate assessment and management of pain.
- Access any mode of treatment, including complementary or alternative healthcare treatments, that is, in your own judgment and the judgment of your physician(s), in your best interest, to the extent that such mode of treatment is offered by the hospital.
It is Your Responsibility to:
- Provide to the health care provider, to the best of your knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to your health.
- Report unexpected changes in your condition to the health care provider.
- Report to the health care provider whether you understand a planned course of action and what is expected of you.
- Follow the treatment plan recommended by the health care provider.
- Keep appointments and, when unable to do so for any reason, notify the health care provider or health care facility.
- Be responsible for your actions if you refuse treatment or do not follow the health care provider’s instructions.
- Assure the financial obligations of your health care are fulfilled as promptly as possible.
- Follow health care facility rules and regulations on patient care and conduct.
- Notify the health care provider of any advance directive(s) you may have executed.
- Be respectful of the property of other persons and of the hospital.
Download and Print a Copy
* It is the policy of Shands HealthCare to honor all appropriately completed Advance Directives.
** Agency for Health Care Administration / 2727 Mahan Drive / Tallahassee, FL 32308 / (888) 419-3456 or Joint Commission on Accreditation of Healthcare Organizations / Office of Quality Monitoring / One Renaissance Boulevard / Oakbrook Terrace, IL 60181 / (800) 994-6610.
Commitment to Patient Care
Our goal is to provide the best patient care. If at any time you have questions or concerns about the quality of care that you or a family member are receiving or have received at our hospital, do not hesitate to speak with your nurse or the nursing supervisor.
If you feel that your issue wasn’t resolved, please contact a Patient Representative at 352-265-0123 with your compliments, complaints, or concerns. You may call at any time during or after your stay.