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UF Health Shands Hospital Patient Guide: While You're Here
At UF Health, we want your experience in our hospitals and doctors' offices to be as comfortable and pleasant as possible. That is why we have created this patient information section.
This section serves as a guide for patients at UF Health to provide you with the information you need. Here you can find reliable information to make your stay at the hospital less complicated, so you can focus on your health.
- Visiting Hours & Welcome Centers
- Meals and Dining Options
- General Services and Amenities
- Faith, Meditation, & Well-being
- Gardens and Outdoor Spaces
- Telephone Directory
- Gift Shops
Tobacco Free Together: No Smoking
All UF Health Science Center and UF Health Shands facilities are tobacco-free. As a responsible health care organization, we are committed to preventing disease. The UF Health Science Center and Shands have a longstanding commitment to serving our patients and improving health in our communities. We feel it’s important to promote an environment that supports wellness and disease prevention as well as medical treatment. We also have a commitment to providing our staff and students with a healthy work and learning environment. We call on our faculty, staff, residents, students, volunteers and vendors and other customers to model health-promoting behaviors while on our properties. For the health and well-being of our patients, visitors and employees, no smoking or tobacco use is permitted anywhere on UF Health Science Center or Shands-owned or -operated campuses.
Tobacco-Free Together is about making healthy choices for our faculty, staff, students and visitors. Please join us in taking this step toward a healthier tomorrow!
Leave Your Valuables at Home
Please leave your valuables at home. If you are going to surgery, please give your valuables to a family member. If you must keep small amounts of cash or jewelry, contact your nurse, who will call Security to pick up and secure these valuables until needed. You must be present when the valuables are picked up and when they are released back to you. UF Health cannot be responsible for replacement of personal belongings.
Lost and Found
For lost belongings, contact Security at 265-0028.
- For Patients
- Patients' Bill of Rights
- Your Health Care Team
- Patient Satisfaction
- Patient Privacy
- Safety and Security
- Condition H
- Fighting Infections
- Advance Directives
Patient Care and Safety
Any individual having a concern about patient care and safety in a UF Health facility is encouraged to contact Administration at 352-265-0002.
UF Health facilities include:
- UF Health Shands Hospital
- UF Health Jacksonville
- UF Health Shands Rehab Hospital
- UF Health Psychiatric Hospital
If your concern(s) cannot be resolved at this level, you may register a complaint with the Joint Commission on Accreditation of Healthcare Organizations by calling 630-268-7400.
Send a Patient a Message
Send a CareMail message to a patient at UF Health Shands Hospital. This free online service allows you to connect to your loved ones in the hospital and send a note of encouragement.
UFHealth.org CareMail is checked Monday through Friday and delivered to the patient with the regular mail each week day. This message is transmitted securely and treated confidentially.