Nondiscrimination and accessibility

UF Health Shands and the University of Florida Health Physicians comply with applicable federal civil rights laws and does not discriminate, exclude or treat people differently on the basis of race, color, national origin, ethnicity, age, physical or mental disability, socioeconomic status, religion, culture, language, marital status, sex, sexual orientation, or gender identity or expression.

• We provide free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, etc.).
• We provide free language services to people whose primary language is not English, such as qualified interpreters and information written in other languages.

If you need these services, please contact our patient experience office.

Filing a grievance

If you believe we have failed to provide these services or discriminated against you in another way, you can file a grievance with our patient experience director by mail, fax or email. The director can assist with the filing process:

UF Health Patient Experience Office
P.O. Box 100343
Gainesville, Florida 32610
Phone: (352) 265-0123
Fax: (352) 265-0639

Civil Rights Complaint

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:

• Through the Office for Civil Rights Complaint Portal
• By mail to U.S. Department of Health and Human Services
  200 Independence Ave., SW
  Room 509F
  HHH Building
  Washington, D.C. 20201
• Or call 1-800-368-1019, 1-800-537-7697 (TDD).