Mission, Vision & Values
- Patient care
- Community service
Together we strive to create unstoppable momentum toward the goal of improving individual and community health through discovery, clinical and translational science and technology, exceptional education and patient-centered, innovative, high-quality health care.
This is our vision as we harness The Power of Together.
At UF Health, our core institutional values are centered around our commitment to our patients and our role in serving our communities:
Our determination drives us. We're problem solvers, working together to move medicine forward. Our researchers contribute to immediate or future breakthroughs that translate into practices that help people get back to living a quality-filled life.. We aim to maximize the impact of state and federal funding for UF programs that advance biomedical, clinical and population science; collaborate on interdisciplinary opportunities with partners across UF; and bring scientific discovery and technology into commercial use to improve health for patients.
University of Florida Health Physicians, the large multispecialty faculty practice of the UF College of Medicine, offers access to more than 1,000 providers in over 100 specialty areas. We train graduates who excel and lead in clinical care, science, teaching and community health. We aim to be a national model for professional medical education and to enhance the preeminence of graduate education.
Everything we do revolves around improving health and well-being for our patients, their families and our communities.
Hospitality & Service
Our patients are at the heart of everything we do at UF Health. Our top priority is to provide the highest quality health care and the best possible experience for every patient, family member and visitor who walks through our doors.
Hospitality and service are a state of mind — an approach that’s reflected in all our actions throughout the day. It starts with the way we support and treat each other as colleagues and internal customers. Our internal relationships create the foundation for how we serve those who trust us with their care. This internal commitment is highlighted by our recognition in Forbes’ listing of “America’s Best Employers.” UF Health placed 21st in Indeed.com’s 2017 “Best Places to Work” ranking of U.S. hospitals or health systems. In 2018, UF Health was named among the 100 “Top Places to Work in Healthcare” by Becker’s Healthcare. UF Health, including UF Health Shands Hospital, was one of only four in Florida to be ranked in the top 25.
Our commitment to deliver the highest-quality, safest patient care possible is reflected in our clinical outcomes and the national recognition we consistently earn among the nation’s Top 50 best adult and children’s hospitals, according to U.S. News & World Report. UF Health Shands Hospital has the most ranked programs of any hospital in Florida. Hospitality and service are hallmarks of our patients’ experience. Our engaged employees operate with the belief that we can make a positive impact with every interaction to create an environment where people feel acknowledged, understood, safe and valued.
Hospitality and service start with the way we support and treat each other. Our relationships with our teammates and staff in other departments set the tone for how we behave toward our patients and visitors. We will not be able to provide outstanding patient care if we do not support each other as UF Health colleagues. Health care can be a very high-stress environment. Working cooperatively with our colleagues in a supportive team environment is critical to our ability to provide safe, quality care and attentive service. Every day, our individual actions contribute to our team’s morale, performance and accomplishments.
Communication is the way we exchange information and make a personal connection that leads to excellent patient care and a positive experience for everyone at UF Health. Through communication we can be the best problem solvers, working together to move medicine forward.
Professionalism & Responsibility
As representatives of UF Health, we are ambassadors for an organization that stands for the best medicine has to offer. We serve patients who come to UF Health from throughout the Southeast, the nation and many countries. Their entire experience — the service and hospitality we provide — should match the high quality of medical care they receive.
Our patients come to us because they trust our doctors, nurses and clinical teams to provide the best, attentive and compassionate care available.
Through our skills, knowledge, good decisions and polite behaviors, each of us represents our world-class organization. Our customers’ perception of us shapes their experience.