At University of Florida Health, quality is Job 1. Our goal is to provide you and your family with the highest level of quality medical care and the best possible patient experience. We strive to consistently meet and exceed national standards for clinical care, patient safety, outstanding service and patient satisfaction. By pursuing the newest and best technologies, hiring and retaining a highly skilled staff and promoting a culture of safety and excellence, UF Health has forged an impressive quality record.
We hope this site will provide you with useful information about our ongoing efforts to provide safe, effective, patient-centered, timely and efficient care to our patients and their families.
Dear Patients & Visitors,
At UF Health, our priority is to provide every patient with the best possible health care experience. Our patients are at the center of everything we do and our promise to you is that “Quality is Job 1.”
You can trust that we hold ourselves to the highest standards of clinical care and patient safety. The UF College of Medicine physicians, UF Health Shands nurses and interdisciplinary teams who practice across our organization have earned some of the nation’s top honors, reflecting our commitment and ongoing progress in quality-focused, safe practices.
UF Health represents the very best medicine has to offer — a setting that fosters collaboration among diverse experts, promotes learning, encourages innovation and promises attentive and hospitable caring. With a strategic plan focused on clinical quality and safety, each year we raise the bar with clearly defined goals and outcomes. We continually improve our best practices and build upon our well-earned reputation as the Southeast’s premier academic health center.
We want you to feel confident, comfortable, well-informed and empowered when you choose UF Health for your care. Thank you for your interest in UF Health. We are here to serve you.
Randy Harmatz, M.B.A.
Chief Quality Officer & Senior Vice President
Sebastian Ferrero Office of Clinical Quality & Patient Safety
University of Florida Health
At UF Health, we have four priority clinical quality and patient safety goals, or “Big Aims,” that guide our patient care.
AIM: Reduce Harm
We strictly follow practices that reduce preventable complications, improve medication safety and reduce mortality.
AIM: Reduce Variation in Care
We ensure consistency in care by following evidence-based best practices. Efforts include practices to reduce patient hospital readmissions (patients returning following treatment) and to improve performance across nationally recognized care processes, or core measures.
AIM: Enhance the Patient Experience
Everything we do is focused on patient-centered care. Efforts include our overall hospitality and behaviors, such as clear and supportive patient communication. We also ensure patients are comfortable while receiving medical treatment. Examples include managing patients’ pain control and ensuring a quiet and comfortable hospital environment.
AIM: Transform Our Culture
Every person employed or volunteering at UF Health contributes to the care and experience of our patients. We are on a journey to transform our culture through common behaviors and consistent practices that make sure everyone with whom we come into contact has their most positive encounter at UF Health.
Our teams of physicians, nurses, clinical and support staff at UF Health have been recognized among the best of the best nationally for our quality clinical care and patient safety efforts.
Read more by linking to the UF Health About Us — Awards & Recognition section of this website.
The Q Report is published for UF Health faculty and staff who provide and support patient care. Topics include clinical quality and patient safety goals and progress, innovation, leadership, lessons learned, medication safety and continuing education.
The UF Health Sebastian Ferrero Office of Clinical Quality & Patient Safety
Includes the following departments:
- Patient Experience
- Clinical Risk Management
- Quality & Accreditation
- Quality Analytics