Other payment options
You can make credit/debit card payments by phone: (352) 265-7906 or (888) 766-8154.
Make checks or money orders payable to: UF Health, PO Box 16051, Lewiston, ME 04243-9534
After we receive payment or denial of payment from your insurance company, we will send you a statement with your remaining balance due. Statements are mailed out on a monthly basis. Normally insurance companies will pay or deny claims within 30 – 45 days of submission.
You can take the following steps to make the billing process go as smooth as possible:
- Give us a current phone number and mailing address
- Give us your most recent insurance information
- Understand your insurance benefits, limitations and procedures
- Some insurance requires copay or out-of-pocket expenses. These can include deductibles and coinsurances. Be prepared to make these payments at the time of your visit.
All patients are responsible for balances due on their accounts. Payments are due upon receipt of the bill. UF Health employs third-party collection agencies to help us resolve unpaid balances.
- UF Health will send statements for payment of self-pay accounts.
- You will receive three billing statements over a 120-day period. The statement will ask you to make a payment or to make payment arrangements.
- If no payment or payment arrangement is made during the 120-day period, the account will be placed with a collection agency.
Itemized billing statement
There are three ways to request an itemized bill:
- Call our customer service department at (352) 265-7906 or 1-888-766-8154
- Send your request in MyUFHealth (go to Ask Customer Service)
- Send an email to Customer Service
Questions or concerns?
Download our guide to understanding your monthly statement.
Outpatient departments are hospital services located outside the hospital building. They bill as the hospital, not as outpatient clinics.
If you have further questions or need assistance with paying your bill, please contact the UF Health Customer Service Department. Please have your patient account number ready (it's at the top of your billing statement).
- (352) 265-7906 or 1-888-766-8154
Monday through Thursday 8 a.m. to 8 p.m. EST
Friday 8 a.m. to 5 p.m. EST
Saturday 9 a.m. to 1 pm EST
Visit us in person
- 3300 SW Williston Road
Gainesville, FL. 32608
Monday through Friday 8 a.m. to 4:30 p.m.