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Billing - Gainesville & Shands

Questions about billing?

Other payment options

By phone

You can make credit/debit card payments by phone: (352) 265-7906 or (888) 766-8154.

By mail

Make checks or money orders payable to: UF Health, PO Box 16051, Lewiston, ME 04243-9534

After we receive payment or denial of payment from your insurance company, we will send you a statement with your remaining balance due. Statements are mailed out on a monthly basis. Normally insurance companies will pay or deny claims within 30 – 45 days of submission.

You can take the following steps to make the billing process go as smooth as possible:

  • Give us a current phone number and mailing address
  • Give us your most recent insurance information
  • Understand your insurance benefits, limitations and procedures
  • Some insurance requires copay or out-of-pocket expenses. These can include deductibles and coinsurances. Be prepared to make these payments at the time of your visit.

All patients are responsible for balances due on their accounts. Payments are due upon receipt of the bill. UF Health employs third-party collection agencies to help us resolve unpaid balances.

Self-pay

  • UF Health will send statements for payment of self-pay accounts.
  • You will receive three billing statements over a 120-day period. The statement will ask you to make a payment or to make payment arrangements.
  • If no payment or payment arrangement is made during the 120-day period, the account will be placed with a collection agency.

Itemized billing statement

There are three ways to request an itemized bill:

Questions or concerns?

What are hospital outpatient departments?

Outpatient departments are hospital services located outside the hospital building. They bill as the hospital, not as outpatient clinics.

Independent physicians

Services may be provided in the hospital by the facility and as well as by other healthcare practitioners who may separately bill the patient.

If you have further questions or need assistance with paying your bill, please contact the UF Health Customer Service Department. Please have your patient account number ready (it's at the top of your billing statement).

Call us

  • (352) 265-7906 or 1-888-766-8154
  • Hours:
    Monday through Thursday 8 a.m. to 8 p.m. EST
    Friday 8 a.m. to 5 p.m. EST
    Saturday 9 a.m. to 1 pm EST

Message us

Visit us in person

  • 3300 SW Williston Road
    Gainesville, FL. 32608
  • Hours:
    Monday through Friday 8 a.m. to 4:30 p.m.