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Financial assistance

We provide emergency, urgent and medically necessary health care regardless of ability to pay.

Questions about billing?

If you are unable to pay, you may qualify for financial assistance. Assistance is based upon income. If your family adjusted income is less than 200% of federal poverty guidelines, you may be eligible for up to a 100% discount.

How to apply for financial assistance

Complete an application

You must complete, sign and provide all supporting documentation in order to be considered for full assistance.

Qualification letters mailed

We will notify you of our determination of qualification by letter. Please allow 7 business days for our review process.

Policies apply to United States residents

Non-United States residents may be reviewed on an exception basis (emergent, urgent or traumatic care, but may not apply to aftercare / follow-up services).

Step 1: Complete a financial assistance application

Download an application

Pick up an application

You may also pick up a physical copy of the application at the following locations:

UF Health Greater Gainesville
UF Health Central Florida
UF Health Jacksonville
  • UF Health Jacksonville Financial Eligibility Department
    1833 Boulevard, Jacksonville, Florida 32209
  • UF Health Jacksonville Admissions Department
    655 West 8th Street, Jacksonville, Florida 32209
  • UF Health North Admissions Department,
    15255 Max Leggett Parkway, Jacksonville, Florida 32218
UF Health St. Johns

Step 2: Turn in application

You can send us your completed application:

You may also turn in completed application in person to the following locations. They are open Monday to Friday, 8 a.m. to 4:30 p.m.

UF Health Greater Gainesville

  • Patient Financial Services
    UF Health Professional Park
    3300 SW Williston Road
    Gainesville, FL 32608
  • UF Health Shands Hospital
    UF Health Admissions Department
    1600 SW Archer Rd, Room 1331
    Gainesville, FL 32610

UF Health Central Florida

  • UF Health Leesburg Hospital
    600 E Dixie Avenue
    Leesburg, FL 34748
  • UF Health Spanish Plaines Hospital
    1451 El Camino Real
    The Villages, FL 32612

UF Health Jacksonville

  • UF Health Jacksonville Financial Eligibility Department
    2000 Boulevard, Jacksonville, Florida 32209
  • UF Health Jacksonville Admissions Department
    655 West 8th Street, Jacksonville, Florida 32209
  • UF Health North Admissions Department,
    15255 Max Leggett Parkway, Jacksonville, Florida 32218

UF Health St. Johns

  • UF Health St. Johns
    400 Health Park Blvd., St. Augustine, Fl 32086

Uninsured patients

Uninsured patients may be eligible for a self-pay discount. This discount is up to:

  • 45% of your total hospital charges
  • 60% of your UF Health physician charges

Please note, any self-pay or financial assistance discount applied is reversed if:

  • Insurance is applied
  • A Third Party Liability (TPL) is identified
  • A settlement is identified
  • A miscellaneous source of payment is identified

Physicians who bill independently

Some of your providers may bill separately from the hospital. Their costs would not be covered by our financial assistance policy. A list of these independent physicians is available on our price transparency page.

See our independent physicians

Policies

Financial assistance policy

Billing and collection policy

How we calculate our averages

UF Health Shands uses the "look-back" method to determine "amounts generally billed" (AGB) to individuals who have insurance covering emergency or other medically necessary care. The AGB is determined utilizing the look-back method as described in Code of Federal Regulations, Title 26, Internal Revenue Service 1.501(r)-5(b)(3). The updated AGB percentage applicable as of 7/9/2025 is 20.59%, resulting in a minimum discount of 79.41% applied to gross charges. The percentage was calculated using all claims allowed by Medicare fee-for-service for both inpatient and outpatient services having discharge dates from 7/1/24 to 6/30/25.

Contact us

Please contact us at 1-888-766-8154 if you have any questions. We are open 8:30 am to 4:30pm, Monday through Friday.

City Contract - Jacksonville

If you are a patient applying for City Contract in Jacksonville, please contact our office to enroll.

Call (904) 244-4015 Email enroll@jax.ufl.edu