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Our goal is to provide the best patient care. If at any time you have questions or concerns about the quality of care that you or a family member are receiving or have received at our hospital, do not hesitate to speak with your nurse or the nursing supervisor.

If you feel that your issue wasn’t resolved, please contact a Patient Representative at 352-265-0123 with your compliments, complaints, or concerns. You may call at any time during or after your stay.

Patient Privacy

Information on your health information can and cannot be used, our privacy policies, and social media tips for visitors.


By taking part in your own care, you can help the members of your health-care team avoid medication errors.

Safety and Security

Information on patient ID bands, allergies, medical equipment, and patient safety.

Advance Directives

Decisions become more difficult if, due to illness or a change in mental condition, you are unable to communicate with your doctor and loved ones. Advance Directives are legal documents that allow you to give direction to medical personnel, family and friends concerning your future care when you cannot speak for yourself.

Image of a man and woman looking at smartphone and having a discussion in living room

Ethics Advisory Committee

Many health care choices involve an ethical concern or conflict. Ethical concerns can be caused by events such as:

  • a patient’s wish to refuse seemingly tolerable life-sustaining treatment
  • By patients or family members requesting treatments that are likely to be harmful.

Difficult decisions can quickly become overwhelming. The ethics consultant is available to hear such concerns. The consultant provides recommendations informed by:

  • ethical analyses
  • bioethics literature
  • florida law.

Requests for a consultation may be made by the patient or a family member. Additionally, a physician, social worker, nurse or staff member can request a consult.

To request a consultation, call the Ethics Consult Service at 352-265-8900. The on-call ethics consultant will try to return the call within 24 hours. If you need help getting an ethics consultation, please ask a member of your health care team.

Patient Advocate Agencies

In addition, you have the right to file a complaint or concern with either or both:

  • The Florida Department of Public Health
    4052 Bald Cypress Way
    Tallahassee, FL 32399 -1701
  • Office of Quality Monitoring
    The Joint Commission
    One Renaissance Boulevard
    Oakbrook Terrace, IL 60181

Face mask policy for UF Health facilities

Generally speaking, face masks are not required in UF Health facilities. However, to ensure the health and safety of our patients, visitors and employees, properly worn face masks will be required under special circumstances.