UF Health Shands Patient Experience
Our Patient Experience team is part of the UF Health Sebastian Ferrero Office of Clinical Quality and Patient Safety. The team coordinates and directs efforts to improve patient and family-centered care.
Patient Satisfaction
Resources for patients, their families and their visitors during their stay in our hospitals.
Your health care is our priority. We strive to provide the best care possible. If you have questions or concerns about the quality of care you or a family member is receiving or has received at our hospital, please speak with your nurse, nurse manager or physician. We encourage your feedback to improve care.
UF Health Gainesville patients
Patient Advocates: (352) 265-0123
If you feel that an issue hasn't been resolved to your satisfaction by your care team, please contact a patient advocate. You may call at any time during or after your stay.
Satisfaction survey
After your hospital stay, you may be asked to complete an HCAHPS survey. This survey measures and reports public satisfaction for hospitals across the United States.
Other UF Health patient relations offices
UF Health Central Florida
- UF Health Leesburg Patient Relations Line: (352) 323-5410
- UF Health Spanish Plaines Patient Relations Line: (352) 751-8008
- After business hours and on weekends and holidays, callers will hear options to leave a voicemail or dial the hospital operator and be connected to the Nursing supervisor
UF Health Jacksonville
- UF Health Jacksonville Patient Relations
- Patient Relations Line: (904) 244-4427
UF Health St Johns
- UF Health St Johns Patient Advocacy and Engagement
- Patient Experience Associates: (904) 819-4789
Step Up and Speak Up!
During your stay, the doctors, nurses and staff of UF Health Shands Hospital will treat you and your family as partners in your own care. One important way that you can be involved is to speak up. Ask questions, voice your concerns and don’t be afraid to raise any issues relating not only to your care and treatment, but also to overall hospital services.
- Speak Up: Ask questions and voice concerns. It’s your body and you have a right to know.
- Pay Attention: Make sure you’re getting the right treatments and medicines. Keep a list of doctors you see and the medications they prescribe.
- Educate Yourself: Learn about the medical tests you get and your treatment plan.
- Find an advocate: Pick a trusted family member or friend to be your advocate.
- What meds and why: Know what medicines you take and why you take them.
- Check before you go: Use a hospital, clinic, surgery center or other type of health-care organization that meets the Joint Commission’s quality standards.
- Participate in Your Care: You are the center of the health-care team.