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UF Health Shands Hospital Patient Guide: Patient Satisfaction
We strive to provide the best care possible. If you have questions or concerns about the quality of care you or a family member is receiving or has received at our hospital, please speak with your nurse, nurse manager or physician. We encourage your feedback to improve care.
If you feel that an issue hasn't been resolved to your satisfaction by your nurse, nurse manager or physician, please contact a patient advocate at (352) 265-0123 with complaints or concerns. You may call at any time during or after your stay.
Your health care is our priority. To determine where improvements are needed, this hospital takes part in the Hospital Consumer Assessment of Healthcare Providers (HCAHPS) survey. The HCAHPS survey measures your satisfaction with the quality of your care. It is designed to be a standardized tool for measuring and reporting satisfaction across all hospitals in the U.S.
After you are released from the hospital, you may be selected to participate in the HCAHPS survey. The survey asks 27 multiple choice questions about your hospital stay. Please take the time to fill out the HCAHPS survey; your feedback is valuable!
What is HCAHPS?
The Hospital Consumer Assessment of Health Providers and Systems (HCAHPS) survey is backed by the U.S. Department of Health and Human Services. The survey is used to improve the quality of healthcare. HCAHPS makes survey results public so hospitals are aware of where changes are needed. The results also enable health-care consumers to review and compare hospitals before choosing a health-care provider.
During your stay, the doctors, nurses and staff of UF Health Shands Hospital will treat you and your family as partners in your own care. One important way that you can be involved is to speak up. Ask questions, voice your concerns and don’t be afraid to raise any issues relating not only to your care and treatment, but also to overall hospital services.
- Write down any questions you have.
- Choose a family member to communicate with the doctors and staff.
- Keep a list of doctors you see and the medications they prescribe.
Step Up and Speak Up
- Speak Up: Ask questions and voice concerns. It’s your body and you have a right to know.
- Pay Attention: Make sure you’re getting the right treatments and medicines.
- Educate Yourself: Learn about the medical tests you get and your treatment plan.
- Find an advocate: Pick a trusted family member or friend to be your advocate.
- What meds and why: Know what medicines you take and why you take them.
- Check before you go: Use a hospital, clinic, surgery center or other type of health-care organization that meets the Joint Commission’s quality standards.
- Participate in Your Care: You are the center of the health-care team.
Commitment to Patient Care
Our goal is to provide the best patient care. If at any time you have questions or concerns about the quality of care that you or a family member are receiving or have received at our hospital, do not hesitate to speak with your nurse or the nursing supervisor.
If you feel that your issue wasn’t resolved, please contact a Patient Representative at 352-265-0123 with your compliments, complaints, or concerns. You may call at any time during or after your stay.
You are Part of the Team
It’s your health; don’t be afraid to ask your doctors and nurses questions.
You are the center of your health-care team, so ask questions, understand your treatment plan and medications, and communicate with your doctors and nurses.
There are hundreds of people in the hospital who need help; please be patient as doctors and nurses attend to everyone.