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UF Health Shands Hospital Patient Guide: For Patients
Our goal is to provide the best patient care. If at any time you have questions or concerns about the quality of care that you or a family member are receiving or have received at our hospital, do not hesitate to speak with your nurse or the nursing supervisor.
If you feel that your issue wasn’t resolved, please contact a Patient Representative at 352-265-0123 with your compliments, complaints, or concerns. You may call at any time during or after your stay.
Ethics Advisory Committee
Many health care choices involve an ethical concern or conflict. Ethical concerns may be triggered by events such as a patient’s wish to refuse seemingly tolerable life-sustaining treatment, or by patients and/or family members requesting treatments that are likely to be harmful. Difficult decisions can quickly become overwhelming. The ethics consultant is available to hear such concerns and provide recommendations informed by ethical analyses, a large bioethics literature and Florida law.
Requests for a consultation may be made by the patient, a family member, the physician, the social worker, nurse or other staff member. To request a consultation, call the Ethics Consult Service at 352-265-8900. The on-call ethics consultant will try to return the call within 24 hours, with a same-day response as the goal. If you need help getting an ethics consultation, please ask a member of your health care team.
- For Patients
- Patients' Bill of Rights
- Your Health Care Team
- Patient Satisfaction
- Patient Privacy
- Safety and Security
- Condition H
- Fighting Infections
- Advance Directives
Other Patient Advocate Agencies
In addition, you have the right to file a complaint or concern with either or both:
The Florida Department of Public Health
4052 Bald Cypress Way
Tallahassee, FL 32399 -1701
Office of Quality Monitoring The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181